Waitress

Rank: RESTAURANT WAITER (ESS)
Contract: 6+-1 months
Embarkation: Відгукнутися на вакансію
Type: Cruise Ship
Dwt: 25000 grt, 1000 pass max capacity

Primary Responsibility of the Role:
· Engage with the passengers in a friendly and polite manner. Take orders correctly and drink quickly and accurately to the table.
· Serve food orders following company policies and procedures, including informing the restaurant manager when a passenger has any issue with what he received.
· Respond to passenger questions, particularly in relation to the menu or wine, where applicable, advising alternative dish that may suit or help inform choices.
· Provide attentive customer service to allocated tables throughout the service period. Process passenger billing correctly for the charge of food and drinks, where applicable, using the point-of-sale system.
· All restaurants and stations must be clean, orderly and properly prepared prior to restaurant opening. Inform the Restaurant Manager of any fixtures or fittings that need repair / renewal.
· Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner, when required and perform duties as requested.
· You have a complete knowledge of all the menu and food offering. The proper cutlery must be used for each dish as per the procedure line.
· Carry out all work safely, efficiently and in accordance with all current safety and company regulations, including the Public Health Policies and Procedures.
Position Requirements:
Previous professional waiting experience preferably gained within a 4 / 5-star high volume hotel or restaurant establishment.
At least 1-2 years’ experience working as a Waiter/ess
Requires knowledge of all aspects of good quality restaurant service.
Have customer service at the heart of everything you do
Able to work well under pressure and handle multiple situations at the same time.
Level 2 Award in Food Safety or equivalent desirable
Competent in the use of most MS Office software
Good command of written and spoken English language.

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