Assistant Food Manager

Rank: ASSISTANT F&B MANAGER
Contract: 4 months on/2 months off
Embarkation: Відгукнутися на вакансію
Type: Cruise Ship
Size: Grt: 150, 696 t, 5000 pax capacity

Reports to: F&B Manager

Responsibilities:
·Will support and assist the Food and Beverage Manager in the day to day operations
·Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
·Responds quickly and proactively to guest's concerns.
·Sets service expectations for all guests and ensures the teams are fully trained to deliver and exceed the guest experience
·Takes ownership and follows up to ensure complaints have been addressed to the guest's satisfaction.
·Manage operations of all Food and Beverage outlets and deliver an excellent Guest Experience
·Support with beverage control procedures and stocktaking
·Support with appraisals and performance reviews with teams under your responsibility
·Effectively market and promote Specialty dining to ensure maximum covers. Use different methods of communication and suggest new marketing ideas to heighten guest’s awareness of the restaurants.
·Actively generate bar cash profit by understanding the guest profile of each cruise and organizing promotions to increase cash profit generating opportunities. Appropriately cater for special events such as weddings or cocktail parties and ensure all guest billing is correctly entered into the relevant system in a timely manner.
·Ensure all work is carried out safely, efficiently and in accordance with all current safety and company regulations, including the Public Health Policies and Procedures.
·Maintain par stock levels and manage replacements for breakages or damaged items/equipment within budget. Undertake regular checks and inspections and ensure all equipment is operational and maintained in a sanitized and clean state at all times.
·Oversee the effective operation of officer and crew mess rooms, ensuring stock takes are completed and a high level of service is provided.
·Analyze stock management using the supply and inventory management system and put in place required controls.
·Understand P&L data and monitor performance against budget, investigate any variances or shortfalls and identify and report on corrective actions.

Profile:
·Minimum of 3 years progressive food and beverage managerial experience, preferably in a 4 or 5 star restaurant or three to five years experience in various supervisory and management capacities within the Food & Beverage division with consistently high performance ratings.
·Fully competent and experienced in the restaurant and/or food service industry. Ability to manage a team of senior division heads in F&B Operations.
·Ability to manage the financial aspects of a food and beverage operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
·Competent in matters of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
·Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counselling to improve performance or terminate employment.
·Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent, preferred.
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