Guest Services Manager

Rank: VIP SERVICE MANAGER
Contract: 4:2 months rotation
Embarkation: Откликнуться на вакансию
Type: Cruise Ship
Grt: 150, 696 t, 5000 pax capacity
Reports to: Guest Services Manager

Responsibilities :
· VIP Guest Management: Act as the primary point of contact for VIP guests, ensuring their needs and expectations are anticipated and exceeded. Coordinate personalized services, including dining reservations, special events, shore excursions, and onboard activities and services;
· VIP Team Management: Manage and provide guidance to a team of VIP service personnel, including concierge and butler staff, and other dedicated team members. Oversee their daily tasks, performance, and training, in order tomaintaina high level of service excellence;
· VIP Lounge Management: Manage the operation of VIP lounge areas and ensure the quality of service and the atmosphere are at the level expected;
· Pre-Cruise Communication: Establish communication with VIP guests prior to their arrival, gathering information on their preferences, dietary requirements, special celebrations, and any other specific requests
· VIP Amenities& Services: Arrange for personalized amenities and specializedservices for VIP guests, such as welcome gifts, personalized stationery, preferred seating, and customized in-room amenities.
· Exclusive Events: Plan and execute exclusive events and activities for VIP guests, such as private cocktail receptions, gourmet dinners, and exclusive shore excursions.
· Arabic Cultural Expertise: Utilize your knowledge of Arabic culture, customs, and traditions to provide culturally sensitive and authentic experiences for Arabic VIP guests. Ensure that their unique needs and preferences are understood and met;

Profile:
· A minimum of 5-years’ experience as VIP Services Manager or similar role, preferably in a luxury ship and/ or luxury hotel setting;
· Proficiency in Arabic and English is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus;
· Vast knowledge of Arabic culture, customs, and etiquette;
· Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus;
· Proven leadership and managerial skills, with the ability to motivate, develop and ensure service excellence within a team;
· Strong organizational and multitasking capabilities with exceptional attention to detail and the ability to anticipate guest needs and preferences;
· Excellent interpersonal and communication skills to build rapport with VIP guests and coordinate with various ship departments;
· Problem-solving and conflict resolution skills, with the ability to handle guest complaints and concerns with professionalism and empathy;
· Passionate for delivering exceptional service and creating memorable experiences for VIP guests;
· Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays;
· Familiarity with shipboard property management systems, reservation systems, and Microsoft Office applications is recommended;
· Understanding of shipboard safety and security protocols and the ability to ensure compliance.
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