Guest Services Manager
- Зарплата: Договорная зарплата
- Тип судна: RO-RO
- Дата посадки: 31/05/2024
- Длина контракта: 3 месяца
- Гражданство моряка: Ukraine
Rank: GUEST SERVICE MANAGER
Contract: 2-3 months
Embarkation:
Type: RO-RO PASS
GRT: 5619 t / 900 pass capacity / 240 cars
Requirements:
Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
Implementing procedures to improve services offered with the aim of attracting more customers.
Training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
Understanding what guest expectations are and anticipating problems in order to prevent complaints.
Acting as a link between guests and hotel management.
Attending meetings with management to discuss problems and strategies for improvement.
Handling cash or payments made by credit card.
Understanding safety and emergency procedures.
Follow the link to apply:
